Customer Experience Workshop
Jul
23
1:00 PM13:00

Customer Experience Workshop

  • Westin Kierland Resort (Scottsdale, AZ) (map)
  • Google Calendar ICS

Customer service, once the hallmark of great companies, is no longer enough in a world where customized, on-demand services are quickly becoming the norm. Successful organizations are improving the entire experience, starting before customers even enter your door. We’ll work through the key questions that you should use to evaluate your programs, facilities, and services so that you can leave with a plan designed to provide better experiences for your customers and community.

At this 4 hour workshop, you'll have the chance to:

  • Learn the LATEST TRENDS impacting customer experiences and their expectations for your facilities and services.

  • Put yourself in your customer’s shoes and MAP THEIR JOURNEY.

  • Generate NEW IDEAS designed to create fantastic customer experiences.

Many thanks to Arizona Parks & Recreation Association for hosting this workshop to help kick off their conference.  Register online at the Arizona Parks & Recreation Association website.

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NRPA Director's School
Aug
26
to Aug 31

NRPA Director's School

  • Hyatt Lodge at McDonald's Campus (Oakbrook, IL) (map)
  • Google Calendar ICS

The NRPA Directors School is an exclusive two-year professional-development opportunity that prepares new and potential park and recreation directors to be effective leaders.  The brand-new curriculum will feature cutting-edge content that is certain to leave students who complete the program with the knowledge and confidence to face emerging challenges, improve operations and maximize positive impact on their communities. 

For more information and to apply, visit the National Recreation & Park Association website.

 

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NRPA Conference
Sep
25
to Sep 27

NRPA Conference

  • Indiana Convention Center (Indianapolis, IN) (map)
  • Google Calendar ICS

This September, 8,000 park and recreation professionals will converge upon Indianapolis for energetic networking activities, inspirational education sessions and an inside look at the latest products for the field at the 2018 NRPA Annual Conference.

I'm looking forward to presenting five sessions at this year's conference so be sure to come and stay for the whole thing!  I'm already prepping - think Rocky running up those stairs with a presentation clicker!

For more information and to register, visit the National Recreation & Park Association website.

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IPRA ProConnect Mentoring Program
Oct
25
9:00 AM09:00

IPRA ProConnect Mentoring Program

  • University of St Francis (Joliet, IL) (map)
  • Google Calendar ICS

The IPRA ProConnect Mentorship Program features a unique and multi-tiered approach including early career, mid-level career and seasoned/retired professionals, placing a professional from each level in a three-part mentoring team. I'm looking forward to helping kick off the program with a workshop that helps participants understand their strengths and create a plan to use them to advance their career inside and outside of the mentoring program.

For more information and to apply, visit the Illinois Park & Recreation Association website.

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IPRA Leadership Academy
Dec
4
9:00 AM09:00

IPRA Leadership Academy

  • NIU Naperville Conference Center (Naperville, IL) (map)
  • Google Calendar ICS

The Illinois Parks & Recreation Association's Leadership Academy is an intensive six-month program that benefits parks & recreation professionals regardless of what stage they are in  their career. With two levels to choose from, the curriculum will focus on building great leaders to strengthen parks and recreation agencies. I'll be presenting workshops on the topics of innovations and trends to both program levels on December 4, 2018 as part of the overall curriculum.

For more information and to apply, visit the Illinois Park & Recreation Association website.

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Revenue Development & Management School
Mar
11
to Mar 16

Revenue Development & Management School

  • Ogelbay Resort & Conference Center (map)
  • Google Calendar ICS

The Revenue Development and Management School is the most comprehensive and unique professional development program focusing on proven revenue management and development techniques. It’s targeted towards agencies that rely wholly or in part on generating revenues, such as organizations associated with state or local parks, recreation, leisure services, military recreation and other non-profits.

For more information and to register, visit www.revenueschool.com.

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Missouri Parks & Recreation Conference
Feb
27
1:00 PM13:00

Missouri Parks & Recreation Conference

We will be presenting 3 sessions at the MPRA conference on Tuesday, February 27:

  • 1-2:05pm: Smart Moves for Successful Projects
  • 2:30-3:25pm: Survey Results that Get Results
  • 3:40-4:45pm: Riding Trend Waves Without Drowing

For more information on the conference and to register, please visit https://www.mopark.org/conference.  If you'll be attending, please send us an email or connect with us on Twitter - we'd love to meet up!

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Kentucky Parks & Recreation Conference
Feb
26
8:00 AM08:00

Kentucky Parks & Recreation Conference

We will be presenting 2 sessions at the KRPS conference on Monday, February 26:

  • 10-11:15am: Harnessing the Power of Data
  • 1:15-2:30pm: Once Upon a Pie Chart

For more information on the conference and to register, please visit http://www.kyrps.org/2018-krps-conference.html.  If you'll be attending, please send us an email or connect with us on Twitter - we'd love to meet up!

 

 

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Ohio Park & Recreation Conference
Jan
29
to Jan 30

Ohio Park & Recreation Conference

Wake up bright and early to catch me at 2 sessions at the 2018 OPRA Conference:

  • Once Upon a Pie Chart - Monday, January 29 at 8:30am
  • Doing More with Your Data - Tuesday, January 30 at 8:30am

If you'll be at the conference and would like to connect, send me an email at bobbi@recreationresults.com.

For more information or to register, visit https://opraonline.org.

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Mar
13
to Mar 18

Revenue Development & Management School

Join the oldest and most respected professional development school for parks and recreation professionals as we explore all aspects of revenue producing parks and recreation operations in an educational setting. Participants will be exposed to new technologies and management tools that they can use as aids to establish more efficient and effective administration. 

Learn more and register at www.revenueschool.org.

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Mar
3
10:00 AM10:00

The Art of Gaining Consensus and Getting Things Done

  • Texas Parks & Recreation Conference (map)
  • Google Calendar ICS

No matter whether it is a project, policy, park, or program you’re working on, getting people on board and working together is a key challenge that every professional must overcome in order to get things done. Learn how to proactively weave the fundamental steps for consensus-building into your projects in order to avoid many of these challenges in the first place, as well as how to respond to resistance and conflict when it inevitably happens. 

Register for the conference at www.traps.org.

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Mar
2
12:30 PM12:30

Smart Moves for Successful Projects

  • Texas Parks & Recreation Conference (map)
  • Google Calendar ICS

Park and recreation professionals are often asked to take the lead in overseeing special projects. Even when excitement is high, balancing these additional responsibilities with an already full plate is tough. Whether you will be leading a planning process, new technology initiative, a construction project, a website redesign, or even a special event, learn how to keep your project and team on track and finish on time and on budget while holding on to your sanity in the process.

Register for the conference at www.traps.org.

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