In simplest terms, data is just facts and figures gathered for reference or analysis. Doesn't sound super exciting? It won't be as long as your data remains scattered on financial printouts, hidden away in your databases inaccessible to staff, or in reports that took so long to create that they were useless for future planning by the time they were presented.

Instead, we need to shift our thinking to realize that our data represents the actions of our customers, our community, and our staff. It can give you insight into their behaviors so that you can better predict their needs and serve your community better. And isn't that what we're all about?  

So how do you make that happen?


Make it applicable.

In the long-term, no one cares about data that doesn't apply to them. If it doesn't impact your daily work and doesn't reflect your goals and priorities, it doesn't get used. 

Make it accessible.

With smart planning and technology, it's possible to have the data that you want right at your fingertips in a format that you can use.

Make sure it's acted upon.

Data can give you information about past performance, but organizations need to ensure they are using their data not just to look back, but to predict and affect the results of tomorrow. 

Performance & Data Services

Performance Measures

Select and implement a performance measurement program that is focused on measuring what matters most to your organization. This includes a thorough examination of agency goals and discussion of the direction that the organization is trying to head. This can be integrated into a formal strategic planning process or on its own. After this step, we'll complete a value-mapping exercise to identify a list of performance measures that are designed to drive the change you want to see while taking into consideration important factors that will impact the long-term success of the program, including the workload required to report on each measure.

Dashboard Design

Imagine if you had the exact data that you needed available to you right at your fingertips.  With current technology, it's possible to link many of your current software programs (and the data hiding in them) to dashboards that give you a quick live glimpse at your current performance whenever you need it.  I can help you identify the dashboard software best suited for your organization and budget, as well as build dashboards for all levels of your organization using data visualization techniques to make viewing and understanding what's going on with your staff, facilities, and customers simple.

Data Analysis

Do you know that you have a lot of data hiding in your Excel sheets and software programs, but aren't sure what to do with it?  I can take a look at your current data to give you a baseline about where you currently stand and identify areas where you excel and where you can improve.  Even a quick analysis of your data can lead to some important insights. 

No matter which route you choose, performance measurement and data analysis make the biggest impact when they motivate staff to continually improve, not just hold them accountable to meeting targets. Because of this, an emphasis will be made on achieving buy-in from staff so that they view your performance measurement initiative as a tool to help them rather than a new reporting burden or another tool for their supervisors to manage them.