New Jersey Parks & Recreation Conference
Feb
26
8:00 AM08:00

New Jersey Parks & Recreation Conference

  • Harrah's Waterfront Conference Center (map)
  • Google Calendar ICS

The New Jersey Recreation & Park Association Annual Conference & Exhibition brings together professionals from across the state for four days of educational programming, networking, and professional development.

For more information and to register, visit the New Jersey Recreation & Park Association website.

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Revenue Development & Management School
Mar
10
to Mar 15

Revenue Development & Management School

  • Ogelbay Resort & Conference Center (map)
  • Google Calendar ICS

The Revenue Development and Management School is the most comprehensive and unique professional development program focusing on proven revenue management and development techniques. It’s targeted towards agencies that rely wholly or in part on generating revenues, such as organizations associated with state or local parks, recreation, leisure services, military recreation and other non-profits.

For more information and to register, visit the National Recreation & Park Association website.

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NRPA Director's School
Aug
25
to Aug 28

NRPA Director's School

  • Hyatt Lodge at McDonald's Campus (Oakbrook, IL) (map)
  • Google Calendar ICS

The NRPA Directors School is an exclusive two-year professional-development opportunity that prepares new and potential park and recreation directors to be effective leaders.  The brand-new curriculum will feature cutting-edge content that is certain to leave students who complete the program with the knowledge and confidence to face emerging challenges, improve operations and maximize positive impact on their communities. 

For more information and to apply, visit the National Recreation & Park Association website.

 

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IPRA Leadership Academy
Dec
4
9:00 AM09:00

IPRA Leadership Academy

  • NIU Naperville Conference Center (Naperville, IL) (map)
  • Google Calendar ICS

The Illinois Parks & Recreation Association's Leadership Academy is an intensive six-month program that benefits parks & recreation professionals regardless of what stage they are in  their career. With two levels to choose from, the curriculum will focus on building great leaders to strengthen parks and recreation agencies. I'll be presenting workshops on the topics of innovations and trends to both program levels on December 4, 2018 as part of the overall curriculum.

For more information and to apply, visit the Illinois Park & Recreation Association website.

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Customer Experience by Design Workshop
Nov
15
10:00 AM10:00

Customer Experience by Design Workshop

Customer service, once the hallmark of great companies, is no longer enough in a world where customized, ondemand, Instagrammable services are quickly becoming the norm. Successful organizations are improving the entire experience, starting before customers even enter your door. We’ll spend the day talking about where this leaves park and recreation organizations and give you the chance to evaluate your own programs, facilities, and services from your customers’ point-of-view so that you can leave with a custom plan for creating better experiences for your customers and community.

In this fast-paced, hands-on workshop, you’ll have the opportunity to:

  • Learn the latest trends impacting customer experiences and expectations for your facilities and services

  • Put yourself in your customers’ shoes and map their journey from their perspective

  • Generate new ideas and a plan designed to create fantastic customer experiences

Whether you’re a front-line staff member trying to gain some insight on how to improve your customer interactions or an organizational leader looking for inspiration to inject into your own team, this workshop will help you focus on the important questions you should be asking to create experiences that really work for your community.

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The Big Picture Behind Solving Big Problems Workshop
Nov
14
9:30 AM09:30

The Big Picture Behind Solving Big Problems Workshop

Have you ever found yourself faced with the same problem over and over again, feeling like no matter what you do, there’s no end in sight? It’s easy to feel stuck and blame red tape, bureaucracy, or even customers or staff the unending challenges. A common response is to take the time to brainstorm and “think out of the box” for a solution. But even that often results in a wasted afternoon with only a giant sheet of paper with a list of ideas that will never see the light of day to show for it. The reality is that the way to create and implement lasting solutions lies somewhere in the middle.

In this insightful workshop, participants will have the chance to:

  • Understand how to identify the root causes of problems

  • See how problems can be leveraged to strengthen organizational strategy

  • Utilize systems not to tie our hands, but actually encourage creativity and flexibility

This workshop is great for organizational leaders and change agents at any level of an organization who are interested in understanding how to solve big problems and be more innovative in their own work or within their organization.

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IPRA ProConnect Mentoring Program
Oct
25
9:00 AM09:00

IPRA ProConnect Mentoring Program

  • University of St Francis (Joliet, IL) (map)
  • Google Calendar ICS

The IPRA ProConnect Mentorship Program features a unique and multi-tiered approach including early career, mid-level career and seasoned/retired professionals, placing a professional from each level in a three-part mentoring team. I'm looking forward to helping kick off the program with a workshop that helps participants understand their strengths and create a plan to use them to advance their career inside and outside of the mentoring program.

For more information and to apply, visit the Illinois Park & Recreation Association website.

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NRPA Conference
Sep
25
to Sep 27

NRPA Conference

  • Indiana Convention Center (Indianapolis, IN) (map)
  • Google Calendar ICS

This September, 8,000 park and recreation professionals will converge upon Indianapolis for energetic networking activities, inspirational education sessions and an inside look at the latest products for the field at the 2018 NRPA Annual Conference.

I'm looking forward to presenting five sessions at this year's conference so be sure to come and stay for the whole thing!  I'm already prepping - think Rocky running up those stairs with a presentation clicker!

For more information and to register, visit the National Recreation & Park Association website.

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NRPA Director's School
Aug
26
to Aug 31

NRPA Director's School

  • Hyatt Lodge at McDonald's Campus (Oakbrook, IL) (map)
  • Google Calendar ICS

The NRPA Directors School is an exclusive two-year professional-development opportunity that prepares new and potential park and recreation directors to be effective leaders.  The brand-new curriculum will feature cutting-edge content that is certain to leave students who complete the program with the knowledge and confidence to face emerging challenges, improve operations and maximize positive impact on their communities. 

For more information and to apply, visit the National Recreation & Park Association website.

 

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Customer Experience Workshop
Jul
23
1:00 PM13:00

Customer Experience Workshop

  • Westin Kierland Resort (Scottsdale, AZ) (map)
  • Google Calendar ICS

Customer service, once the hallmark of great companies, is no longer enough in a world where customized, on-demand services are quickly becoming the norm. Successful organizations are improving the entire experience, starting before customers even enter your door. We’ll work through the key questions that you should use to evaluate your programs, facilities, and services so that you can leave with a plan designed to provide better experiences for your customers and community.

At this 4 hour workshop, you'll have the chance to:

  • Learn the LATEST TRENDS impacting customer experiences and their expectations for your facilities and services.

  • Put yourself in your customer’s shoes and MAP THEIR JOURNEY.

  • Generate NEW IDEAS designed to create fantastic customer experiences.

Many thanks to Arizona Parks & Recreation Association for hosting this workshop to help kick off their conference.  Register online at the Arizona Parks & Recreation Association website.

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Revenue Development & Management School
Mar
11
to Mar 16

Revenue Development & Management School

  • Ogelbay Resort & Conference Center (map)
  • Google Calendar ICS

The Revenue Development and Management School is the most comprehensive and unique professional development program focusing on proven revenue management and development techniques. It’s targeted towards agencies that rely wholly or in part on generating revenues, such as organizations associated with state or local parks, recreation, leisure services, military recreation and other non-profits.

For more information and to register, visit www.revenueschool.com.

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Missouri Parks & Recreation Conference
Feb
27
1:00 PM13:00

Missouri Parks & Recreation Conference

We will be presenting 3 sessions at the MPRA conference on Tuesday, February 27:

  • 1-2:05pm: Smart Moves for Successful Projects
  • 2:30-3:25pm: Survey Results that Get Results
  • 3:40-4:45pm: Riding Trend Waves Without Drowing

For more information on the conference and to register, please visit https://www.mopark.org/conference.  If you'll be attending, please send us an email or connect with us on Twitter - we'd love to meet up!

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Kentucky Parks & Recreation Conference
Feb
26
8:00 AM08:00

Kentucky Parks & Recreation Conference

We will be presenting 2 sessions at the KRPS conference on Monday, February 26:

  • 10-11:15am: Harnessing the Power of Data
  • 1:15-2:30pm: Once Upon a Pie Chart

For more information on the conference and to register, please visit http://www.kyrps.org/2018-krps-conference.html.  If you'll be attending, please send us an email or connect with us on Twitter - we'd love to meet up!

 

 

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Ohio Park & Recreation Conference
Jan
29
to Jan 30

Ohio Park & Recreation Conference

Wake up bright and early to catch me at 2 sessions at the 2018 OPRA Conference:

  • Once Upon a Pie Chart - Monday, January 29 at 8:30am
  • Doing More with Your Data - Tuesday, January 30 at 8:30am

If you'll be at the conference and would like to connect, send me an email at bobbi@recreationresults.com.

For more information or to register, visit https://opraonline.org.

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