Customer service, once the hallmark of great companies, is no longer enough in a world where customized, ondemand, Instagrammable services are quickly becoming the norm. Successful organizations are improving the entire experience, starting before customers even enter your door. We’ll spend the day talking about where this leaves park and recreation organizations and give you the chance to evaluate your own programs, facilities, and services from your customers’ point-of-view so that you can leave with a custom plan for creating better experiences for your customers and community.
In this fast-paced, hands-on workshop, you’ll have the opportunity to:
Learn the latest trends impacting customer experiences and expectations for your facilities and services
Put yourself in your customers’ shoes and map their journey from their perspective
Generate new ideas and a plan designed to create fantastic customer experiences
Whether you’re a front-line staff member trying to gain some insight on how to improve your customer interactions or an organizational leader looking for inspiration to inject into your own team, this workshop will help you focus on the important questions you should be asking to create experiences that really work for your community.