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Customer Experience Workshop

  • Westin Kierland Resort (Scottsdale, AZ) 6902 East Greenway Parkway Scottsdale, AZ, 85254 United States (map)

Customer service, once the hallmark of great companies, is no longer enough in a world where customized, on-demand services are quickly becoming the norm. Successful organizations are improving the entire experience, starting before customers even enter your door. We’ll work through the key questions that you should use to evaluate your programs, facilities, and services so that you can leave with a plan designed to provide better experiences for your customers and community.

At this 4 hour workshop, you'll have the chance to:

  • Learn the LATEST TRENDS impacting customer experiences and their expectations for your facilities and services.

  • Put yourself in your customer’s shoes and MAP THEIR JOURNEY.

  • Generate NEW IDEAS designed to create fantastic customer experiences.

Many thanks to Arizona Parks & Recreation Association for hosting this workshop to help kick off their conference.  Register online at the Arizona Parks & Recreation Association website.