Have you ever caught yourself thinking...
"I just want to be able to access the data I need, when I need it, and trust it to be accurate."
The good news? You're not alone. We hear this ALL. THE. TIME.
Ready for even better news? It's totally possible to make this a reality.
Unfortunately, when most groups try to go at it alone, they assume that being data-driven requires them to collect more data, create more reports, and hold more meetings. So despite a great effort, their work just ends up making their problem worse. Sure, now there's more data....but is it the right data? Is it any easier to access? To get it, did you have so many human hands touching it that you're not even sure what you're looking at by the time it gets to your desk? Overwhelmed by all there is to do, resistance from staff, and confusion about fix it all, most give up before they’ve even started.
Ready for some good news?
Just because you don’t have a data expert on your staff,
doesn’t mean you can’t have one on your team.
Figure Out What Data Points You Should Measure
There are a million things that you could measure in a million different ways. But despite everything you’ve ever heard, the key to success isn’t being data-driven. Instead, strive to be strategy-driven and use data as a tool to inform and guide your efforts.
Cut through the noise and hone in on those measures that show you how you’re performing as it relates to your priorities and the impact of your day-to-day work in moving the needle on the things that matter most. Learn how to implement an on-going Performance Measurement Program to track, monitor, and evaluate your custom data points that integrates into your current processes and won’t just add another initiative to your growing workload.
Assess Your Team’s Data Readiness and Create a Roadmap to Move You Forward
Taking the first step to decide that you want to make better use of your data is an important one. But figuring out what exactly that next step should be can be really overwhelming. Should you invest in new technology, identify what to measure, or just try to get your staff on board first?
After taking our Data Readiness Assessment, gain a clearer picture of where your organization currently lies and receive a custom roadmap to show you exactly what steps to take to move your organization forward. Learn how to work on your data, your processes, and your culture in tandem in a way that sets you up for sustainable, long-term success at a pace that makes sense for your team and your budget.
Create Live Reports & Custom Dashboards
Imagine if you had the exact data that you needed available to you right at your fingertips. Pull your data into live reports and dashboards that give you a quick glimpse at your current performance whenever you need it so that you stop wasting your time with data collection and reporting and start focusing on insights to drive your organization forward.
Data Coaching & Support
Instead of taking a project-based approach where you do a lot of work in a short amount of time and are left handle implementation on your own, our monthly coaching packages encourage you to take small, but meaningful steps on a consistent basis so that you are supported through the entire process. It’s like having an advisor/data geek/cheerleader (we’ve also been called a data therapist!) in your corner to keep you on track, help you troubleshoot issues, adapt to new circumstances, and stay motivated.
With our knowledge and experience in best practices as it relates to what to measure, how to display results, and how to engage staff in using results to create change, you can avoid many of the pitfalls that organizations face and instead take a comprehensive look at your data strategy in order to create steady, sustainable growth and improvement.
Training & Workshops
While terms like “performance measurement” and “data analysis” may be associated with numbers, they make the biggest impact when they motivate staff to continually improve, not just hold them accountable to meeting targets. Schedule a workshop for your team that makes the connection between their work and their data and helps them view data as an asset rather than a burden. Full of examples and activities that make data approachable, understandable, and fun, your team will learn how to use data to challenge assumptions and think critically about your processes and services.
"Yeah, that all sounds great, but our team is too busy with our day-to-day work."
Look, we know you're busy. We've been there. But let's think about this for a minute.
If you are so busy working that you never stop to evaluate what you’re doing, how can you be sure that all of that work is getting you anywhere?
It's time to jump off the hamster wheel.
Think of it as a productive pause. Using our unique 3-pronged approach to building data-driven efforts, we zero in on the key steps that your organization can take to increase your ability to use your data. We dive in, ask the right questions, open eyes, drop jaws, create a strategy to keep it going, and let you get back to work.
Prepare to be surprised how quickly we can make an impact.
You can use data to answer some of your biggest questions in less time than you think.
IN A FEW DAYS
Complete our data readiness assessment and create a road map to set a path towards becoming more data-driven. Or teach your staff how present data so that people actually listen.
IN A WEEK
Develop a set of performance measures that help you measure what matters to your organization and keeps everyone’s eyes on your team’s priorities.
IN A FEW MONTHS
Gain insights into your customers’ behaviors, preferences, and needs so that you can better serve them and increase participation and revenue.
IN LESS THAN A YEAR
Implement dashboards that give you clear insight into what’s going on at your organization today so that you can informed decisions about what to do tomorrow.
We can set you up with tools that give you clear insight into what's going on today so that you can make informed decisions about what to do tomorrow.
Curious about how this would fit into your organization?
Data isn't only about the numbers.
In simplest terms, data is just facts and figures gathered for reference or analysis. Doesn't sound super exciting? It won't be as long as your data remains scattered on financial printouts, hidden away in your databases inaccessible to staff, or in reports that took so long to create that they were useless for future planning by the time they were presented.
Instead, we need to shift our thinking to realize that our data represents the actions of our customers, our community, and our staff. It can give you insight into their behaviors so that you can better predict their needs and serve your community better. And isn't that what we're all about?
So how do you make that happen?
Make it applicable.
In the long-term, no one cares about data that doesn't apply to them. If it doesn't impact your daily work and doesn't reflect your goals and priorities, it doesn't get used.
Make it accessible.
With smart planning and technology, it's possible to have the data that you want right at your fingertips in a format that you can use.
Make sure it's acted upon.
Data can give you information about past performance, but organizations need to ensure they are using their data not just to look back, but to predict and affect the results of tomorrow.
Performance & Data Services
Select and implement a performance measurement program that is focused on measuring what matters most to your organization. This includes a thorough examination of agency goals and discussion of the direction that the organization is trying to head. This can be integrated into a formal strategic planning process or on its own. After this step, we'll complete a value-mapping exercise to identify a list of performance measures that are designed to drive the change you want to see while taking into consideration important factors that will impact the long-term success of the program, including the workload required to report on each measure.
Imagine if you had the exact data that you needed available to you right at your fingertips. With current technology, it's possible to link many of your current software programs (and the data hiding in them) to dashboards that give you a quick live glimpse at your current performance whenever you need it. I can help you identify the dashboard software best suited for your organization and budget, as well as build dashboards for all levels of your organization using data visualization techniques to make viewing and understanding what's going on with your staff, facilities, and customers simple.
Do you know that you have a lot of data hiding in your Excel sheets and software programs, but aren't sure what to do with it? I can take a look at your current data to give you a baseline about where you currently stand and identify areas where you excel and where you can improve. Even a quick analysis of your data can lead to some important insights.