Have you ever caught yourself thinking...
"I just want to be able to access the data I need, when I need it, and trust it to be accurate."
The good news? You're not alone. We hear this ALL. THE. TIME.
Ready for even better news? It's totally possible to make this a reality.
Unfortunately, when most groups try to go at it alone, they assume that being data-driven requires them to collect more data, create more reports, and hold more meetings. And that almost always leads to one of two responses:
They make an effort, but it just ends up making their original problem even worse.
Sure, now there's more data....but is it the right data? Is it any easier to access? To get it, did you have to have so many human hands touching it that you're not even sure what you're looking at by the time it gets to your desk?
Or they do something even worse.
They give up before they've even started.
We hear a lot of reasons and excuses as to why, but most of them sound something like this:
"Yeah, that all sounds great, but we're too busy."
Look, we know you're busy. We've been there. But let's think about this for a minute.
If you are so busy working that you can't stop once in awhile to make sure that that work you're doing is solving your biggest challenges in the most productive way possible - how can you be sure that all of that work (and the accompanying energy and resources it uses up) is getting you anywhere?
It's time to jump off that hamster wheel.
Think of it as a productive pause. Using our own unique three-pronged approach to building data-driven teams, we zero in on the key steps that your organization can take to increase your ability to use your data. We dive in, ask the right questions, open eyes, drop jaws, create a strategy to keep it going, and let you get back to work.
Prepare to be surprised how quickly we can make an impact.
In a day or two, we can create a road map to help you set a path towards becoming more data-driven or your staff can learn how to better present data so that people actually listen.
In a week, you can develop a set of performance measures that help you measure what matters and keep everyone's eyes on the prize.
In a month, we can use your data to gain insights into your customer's behaviors, preferences, and needs so that you can better serve them and increase participation and revenue.
In less than a year, we can set you up with tools that give you clear insight into what's going on today so that you can make informed decisions about what to do tomorrow.
Curious about how this would fit into your organization?
Data isn't only about the numbers.
In simplest terms, data is just facts and figures gathered for reference or analysis. Doesn't sound super exciting? It won't be as long as your data remains scattered on financial printouts, hidden away in your databases inaccessible to staff, or in reports that took so long to create that they were useless for future planning by the time they were presented.
Instead, we need to shift our thinking to realize that our data represents the actions of our customers, our community, and our staff. It can give you insight into their behaviors so that you can better predict their needs and serve your community better. And isn't that what we're all about?
So how do you make that happen?
Make it applicable.
In the long-term, no one cares about data that doesn't apply to them. If it doesn't impact your daily work and doesn't reflect your goals and priorities, it doesn't get used.
Make it accessible.
With smart planning and technology, it's possible to have the data that you want right at your fingertips in a format that you can use.
Make sure it's acted upon.
Data can give you information about past performance, but organizations need to ensure they are using their data not just to look back, but to predict and affect the results of tomorrow.
Performance & Data Services
Select and implement a performance measurement program that is focused on measuring what matters most to your organization. This includes a thorough examination of agency goals and discussion of the direction that the organization is trying to head. This can be integrated into a formal strategic planning process or on its own. After this step, we'll complete a value-mapping exercise to identify a list of performance measures that are designed to drive the change you want to see while taking into consideration important factors that will impact the long-term success of the program, including the workload required to report on each measure.
Imagine if you had the exact data that you needed available to you right at your fingertips. With current technology, it's possible to link many of your current software programs (and the data hiding in them) to dashboards that give you a quick live glimpse at your current performance whenever you need it. I can help you identify the dashboard software best suited for your organization and budget, as well as build dashboards for all levels of your organization using data visualization techniques to make viewing and understanding what's going on with your staff, facilities, and customers simple.
Do you know that you have a lot of data hiding in your Excel sheets and software programs, but aren't sure what to do with it? I can take a look at your current data to give you a baseline about where you currently stand and identify areas where you excel and where you can improve. Even a quick analysis of your data can lead to some important insights.
No matter which route you choose, performance measurement and data analysis make the biggest impact when they motivate staff to continually improve, not just hold them accountable to meeting targets. Because of this, an emphasis will be made on achieving buy-in from staff so that they view your performance measurement initiative as a tool to help them rather than a new reporting burden or another tool for their supervisors to manage them.